Refund Policy

Introduction

At Saloutovir, we are committed to ensuring your satisfaction with our financial training programs. This Refund Policy outlines the conditions under which we provide refunds for purchases made through our website at saloutovir.com.

Please read this Refund Policy carefully before making a purchase. By purchasing any of our programs, you agree to be bound by the terms of this Refund Policy.

Digital Products and Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for all our digital financial training programs. If you are not satisfied with your purchase for any reason, you may request a refund within 14 days from the date of purchase by contacting us at [email protected].

To qualify for a refund under our satisfaction guarantee:

1. Your refund request must be submitted within 14 days from the date of purchase.
2. You must provide a brief explanation of why you are dissatisfied with the program.
3. You must have accessed no more than 30% of the program content.

Upon receiving your refund request, our support team will review your submission and may contact you for additional information. We aim to process all refund requests within 7 business days of receipt.

Exceptions to the Refund Policy

The following purchases are not eligible for refunds:

• Programs purchased during special promotions explicitly marked as "non-refundable"
• Programs where you have accessed more than 30% of the content
• Programs purchased more than 14 days prior to the refund request
• Any additional services or add-ons purchased separately from the main program
• One-on-one consultation sessions that have already been conducted

Bundle Purchases

If you purchased a program as part of a bundle or package, we will issue a partial refund based on the discounted price of the specific program you wish to return, not the full individual program price. The value of the refund will be calculated as follows:

Refund Amount = (Total Bundle Price) - (Bundle Price Without the Returned Program)

If returning the program would make you ineligible for the bundle discount on the remaining programs, the refund may be adjusted to account for this change in pricing structure.

How Refunds Are Processed

Refunds will be issued using the same payment method used for the original purchase. The timing of the refund reaching your account depends on your payment provider and may take up to:

• 5-10 business days for credit card payments
• 1-3 business days for mobile money transactions
• 5-7 business days for bank transfers

Please note that any transaction fees, currency conversion fees, or other charges imposed by your payment provider are non-refundable.

Cancellation of Access

Upon processing your refund, your access to the program materials will be revoked. Any downloaded materials should be deleted from your devices, and you agree not to use, distribute, or share any content from the program after receiving a refund.

Technical Issues

If you are experiencing technical difficulties accessing our programs, please contact our support team at [email protected] before requesting a refund. In most cases, technical issues can be resolved, allowing you to enjoy the full benefits of your purchase.

Technical issues that cannot be resolved after reasonable attempts by our support team may qualify for a refund outside of our standard 14-day policy, at our discretion.

Special Circumstances

We understand that special circumstances may arise. In cases of serious illness, family emergency, or other exceptional situations, we may consider refund requests outside of our standard policy on a case-by-case basis. Please contact our support team with relevant documentation to discuss your situation.

Program Updates and Changes

We regularly update and improve our programs to ensure they contain the most current and relevant information. These updates are provided at no additional cost to existing customers. Updates to program content do not qualify as a reason for refund requests outside of our standard 14-day policy.

Contact Information for Refund Requests

To request a refund or inquire about our refund policy, please contact us at:

• Email: [email protected] with the subject line "Refund Request"
• Phone: +233 24 981 7623

Please include the following information in your refund request:

• Your full name
• Email address used for the purchase
• Order number or date of purchase
• Program name
• Reason for requesting a refund

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes to our Refund Policy will be posted on this page with a revised "Last Updated" date. Any changes will not apply retroactively to purchases made before the changes were implemented.

We encourage you to review our Refund Policy periodically for any updates or changes.

Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable laws. If there is a conflict between this Refund Policy and applicable consumer protection laws, consumer protection laws will prevail.